Frequently Asked Questions & Policies
What if I have to cancel?
Before you do, think about the times you wanted to see a stylist at a specific time but they were fully booked. How much did that suck? Also, think about the last time you were expecting a pay cheque but there was an error or how you would handle your weekly budgeting if a couple hundred dollars unexpectedly got withheld. Ouch, right?
Please give at least 24 hours notice to cancel your appointment. (48 hours would be best) .
If you NO SHOW: you will be required to pay a NON-refundable deposit in order to book another appointment.
Day of appointment cancellations/late will require at least a partial payment of your appointment.
If an unexpected urgent matter comes up, please send a text to let me know what to expect is reasonable. If that’s not possible, emergencies etc. you will likely hear from me first and foremost to check if you are okay and secondly to decide how to handle rescheduling and future appointments. communication is key, see: mutual respect.
I am your friend; will you give me a discount?
I don't want to discount or resent our friendship, so no.
(When you're ready to value me as much as I value you, send me an email and we’ll book you in)
Why don't you work fulltime in the salon anymore?
I prioritize my energy in a way that supports my creations and that avoids burnout. This means your hair gets all the attention a work of art deserves. It also means I give myself the time to work on my other passions, and care for myself and be with my family. Its nice to be missed and I’m flattered that you only trust me to do your hair so please also trust that I will do my best to see you as soon as it’s possible.
What is that voodoo that you do when you massage my head?
Just enjoy. (Please, try to limit your moaning. Focus on your breath instead. Oh and close your eyes, its better that way). Also, the scrub brushes are available for sale.
Seriously. Can I get a special price?
Seriously, I would never ask you to work for less than your value. This isn't a hobby; it's my livelihood. I would love to work with you and maybe we can create a plan for your hair that works within your budget. Or maybe, we can’t work together but I might be able to recommend someone who can work within your budget. My prices and the value of my time, are not negotiable.
How much talking is there during appointments?
The norm is lots of sharing of experiences and venting about those experiences. People say I'm great with advice; I say I'm simply honest and direct. Whatever you share will stay between us.
If you'd rather be quiet, we can absolutely do that - just [don't] say the word! A mindful artist is a focused artist. A silent appointment will still require a discussion on what you would like done with your hair.
Hey, where is your salon located? and where do I park?
I am located at 43 Tragina Ave S. If you have a weekday appointment you can park in the driveway, if you have a Saturday appointment its more likely that you will need to park on the street. Please do not park in my neighbour’s driveway. To enter the salon please go through the back gate into the yard and around the corner to the back door. If the door is open please come in, if you are early and it is closed please knock/send a text to let me know you are here. There is a staircase to come down into the salon, if you have mobility issues and need help down the stairs please let me know. Once you come downstairs, please keep your shoes on if the weather is nice, otherwise there are slippers available for you. Please do not go barefoot.
What are my payment options?
I use the SQUARE terminal, I accept DEBIT, AMEX, VISA, MASTERCARD, DISCOVER as well as cash. Please note, I no longer accept email money transfer and cheque now that I have interac debit.) If you are looking to finance your appointment, AFTERPAY is available for a small fee. The payments for AFTERPAY will be spread out over a month without interest.
Late policy
Depending on how late you are for your appointment I may not be able to perform your service in its entirety or at all. This may result in a day of cancellation and you may be charged accordingly. Now if you know me, you know I always show up just on time, so that is not at all what I mean by late. :)
How do I sign up for your newsletter?
sign up here I will usually only send one newsletter a month, it will contain booking information, updated news, sales and hair tips.
New Client/Chemical Consultation Form
Please email me so I can send you the form to fill out before we book you in and I can get all of your information to add to my booking system. Thank you.
What is New Wash?
New wash is a detergent free way to cleanse your hair. Its honestly changed my hair and allowed me to enjoy my natural texture. so much shine and I don’t have to wash my hair nearly as often. I decided to open a professional account with them after trying their New Wash original for 2 months. You can take the quiz to see what products will work best for your hair texture. You can purchase directly through my link and the product will deliver right to your front door. Want to give it a try, let me know. Start with new wash and truly change your hair and scalp. I don’t get excited about new products that often but this one has blown me away.
What about if I want to buy products you don’t have a link for? What happened to your Design Me link?
Send me an email and let me know what you need. If I have it in stock, I will put it aside for you. If I don’t have it in stock , I will do my best to get it in before your appointment. As for DesignMe, I know it was easy to order through my link and get it sent to your home and I understand if you want to keep ordering online. The company has discontinued their affililate links and as of 2024 I no longer make a referral commission. If you would like DesignMe product, I can order it to the salon for you, if there is a sale I can’t honour as a small business, I will refer you back to the company’s website. There is a storefront of referrals and affiliate links coming to the website soon.
How to book an appointment?
See the handy dandy cute info graphic posted here as well as on my pricing page. I send out my newsletter monthly to let you know when the office hours begin and end let you know everything you need to know.
